1. General
The controller of personal data is VTAK LABS. Estudio (estudio.bg) and Studio V1 (studiov1.com) are brands of VTAK LABS.
This privacy policy describes how studiov1.com collects, uses and protects the personal data of its visitors and clients.
Using the site does not mean you consent to Google Analytics or Google Ads. You choose those separately in the cookie settings.
2. What data we collect
We may collect the following information:
- name
- email address
- phone number
- company details
- information provided through contact forms
- IP address
- data about how the site is used
3. How we use the information
The information collected is used for:
- communicating with clients
- preparing quotes
- providing services
- improving the site
- marketing purposes
4. Data retention
Personal data is kept only for as long as needed to provide the service or to meet legal obligations.
studiov1.com takes reasonable technical and organisational measures to protect the information.
5. Sharing information
studiov1.com does not sell or rent personal data.
Data may be shared only with:
- hosting providers
- technical partners
- public authorities where required by law.
6. Cookies
The site may use cookies for:
- traffic analysis
- improving the user experience
- marketing
Google Analytics and Google Ads are loaded only after consent for the relevant category. Google may receive data about visits and advertising interactions. Personalised advertising is a separate choice. The cookie settings let you change or withdraw your consent at any time; when you withdraw it, the page reloads. Your choice is stored locally for 180 days. You can also delete cookies through your browser.
The site also sets a lang cookie that remembers which language you chose (English or Bulgarian), so you are not sent to the other language version. It contains no personal data and is kept for one year.
We use Umami at stats.studiov1.com to measure visits and important actions without analytics cookies. We record pages viewed, traffic sources and actions such as clicking a contact button, starting a form and proceeding to checkout. We do not send form or chat contents, names, emails, company details, or payment and conversation identifiers to Umami. Only standard UTM campaign parameters are retained in page URLs.
7. Your rights
Under the GDPR, every user has the right:
- to access their personal data
- to rectification
- to erasure
- to restriction of processing
- to object
To exercise these rights, you can contact us.
8. Changes to this policy
studiov1.com may update this policy from time to time.
9. Contact
10. Conversations on Facebook Messenger
When you write to our Facebook Page through the Studio V1 Inbox app, we receive and store your messages, attachments (including voice messages), your name, your profile picture and your Page-scoped ID.
11. Processors and tools
To handle conversations we use Chatwoot, hosted on our own server in the EU, and n8n for automations on the same infrastructure. We use an AI language model provider to generate automatic replies and to transcribe voice messages, and Stripe for payments.
12. Automated processing
An AI assistant may reply automatically. We let you know that you are talking to an AI assistant, and you can ask for a human at any time. We do not make decisions with legal effects solely by automated means.
13. How long we keep conversations
Conversation data is kept for up to 24 months after the last contact, unless you have become a client (in that case the retention periods of the contract and of accounting law apply).
14. Data deletion
You can ask us to delete your data by email at sales@studiov1.com or by writing “Delete my data” to our Facebook Page in Messenger. We delete the conversation data in Chatwoot and the related records in our automations within 30 days and confirm the deletion. Data we are required to keep by law (invoices and accounting documents) is excluded.